Return Policy & Warranty
Your Elnapress may be returned within 30 days of purchase for a full refund as long as your return fulfills the following requirements:
- returned in its original packaging – you will be responsible for return shipping cost, but we will work with you to find the lowest rates possible
- you have contacted us to let us know why you are returning your Elnapress either by filling out the form on this page or by emailing firstname.lastname@example.org
You will be fully refunded to the original form of payment. Refunds do not include the return shipping cost (unless the product is deemed defective by Elnapress USA).
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Accessories are non-refundable.
Only authorized personnel can provide technical service without voiding your warranty.
Your Elnapress is warrantied for a period of one year from the date of original purchase against defects in materials or workmanship, including electronic components and labor, which shall be provided for a period of one year free of charge. Following a lapse of one year, we can provide necessary replacement parts and labor at an additional cost to you (customer responsible for shipping).
This warranty covers only standard household use of this product. Presses used commercially are warranted for a period of ninety days from the date of original purchase in respect of parts and services. It is recommended that you keep your box and packaging material for safe future transport of your Elnapress.
Your warranty will be honored only when the original invoice or sales receipt (indicating the date of purchase) is presented with the returned product.
Any personal attempt to repair any issue with your Elnapress will result in a voided warranty.